Still here.
Haven’t been posting due to health concerns, but still here and pondering what’s next. I never received a response from Time Warner to the letter I sent, and while the retailer responded and shared my concerns, DC’s response to both the retailer and myself was the same press release everyone else saw.
In organizational change management, punishing undesired behavior typically yields short-term results, but generates little in the way of long-term sustainable change. Encouraging / rewarding the desired behavior, although it takes much longer, is a vastly more effective tactic.
